FAQ FAQ 5100


Do you open on Sundays and bank holidays? Yes we are open on Sundays and on bank holidays
What additional costs should be added to my reservation? Windscreen,tire,headlight insurance is extra ( if you want).For each day 10 €.

What do I have to have with me when I collect the vehicle?International driving licence,passport and credit card.

How do I cancel or make a change to my reservation? Is there a fee?Please review the following information on how you can cancel your car rental reservation. If you are having difficulties canceling online,
please consider where you made the booking as that may affect your ability to cancel via the web. 

Online: If your reservation was made on-line you can click the link on our web sites home page that says "Manage Booking". Complete reservation information you will then see options above and to the right of your reservation information, "Exit, No Changes and Cancel Reservation". 
Contact Center: If you made your reservation through our Contact +905323528841 Center please call us. We do not charge a cancellation fee for general reservations, and the reservation may be canceled at any time.

Does Günes Car Rental accept credit cards for payment?
Yes we do accept all major credit cards, however as Turkish banks charge a very high commission for foreign credit cards we suggest you pay in cash to avoid surcharges.

What are your renter requirements?Must meet the renting location's minimum age requirement of 21.
Have a valid driver's licenseWill Günes Car Rental match the price I was quoted from a competitor
Günes Car Rental  does not guarantee that we will match our competitors' prices. 
You are welcome to contact the renting office and discuss rates with us and we may be able to assist you.
Can I request a specific make or model?

All cars are priced, booked and controlled by car category size, not by car make or model. 
Vehicle features, seating and luggage capacities are not guaranteed and are subject to manufacturer make and model. 
Günes Car Rental guarantees you will receive a car from the category size you select. We cannot guarantee a particular brand or model. 
To see examples of our category sizes please go to our homepage click on "Our Cars".

I decided to book a holiday at last minute and need a car?
Online bookings can normally be made before 24 hours of departure. If you email 
by clicking the "Contact Us" link in the top right corner on our homepage at www.gunesrentacar.com,  we can check availability and advise promptly.

Is it safe to book online?Yes it is.

Delivery / Collection
Is your office located at Antalya and Gazipasa airport?

Our Office is just outside of the Antalya-Gazipasa airport but we meet you at the airport with your name on a board 7 days 24 hours.
My flight is delayed what do I do?

Our local representative monitors all incoming flights and will wait for you if your flight is delayed.

What is your petrol policy?
Vehicles are not provided empty (10.lt.) fuel tank. It is the client’s responsibility to return the vehicle with the same level of petrol. However, on receipt of the vehicle there will be enough fuel to take you to the petrol station. There is no refund for unused fuel. If the vehicle is returned with less petrol than given on delivery, a charge equivalent in value to the missing fuel will be incurred.

I cannot find my name at the meeting point on arrival?
Please contact the local number or emergency number as specified on the voucher, this is the number for our local representative who will help you.

What do I do if I have an issue with the vehicle that I am renting while I still have it?

If your issue is related to a mechanical problem (flat tire, dead battery, accident, etc.) please contact our Roadside Assistance department, details of which will be provide upon vehicle delivery.
If you have an issue that is not mechanical please contact the office that you rented from for assistance.

Am I allowed to tow another vehicle, boat, trailer, etc., behind an Günes Car Rental rental car? 
Günes Car Rental  does not allow towing of any kind with rental vehicles.

I had an accident in my rental vehicle what should I do? 
If you have an accident in your rental vehicle contact Roadside Assistance 24 hours a day, detail s of which will be provided upon vehicle delivery.
Is my pet allowed to travel in the rental car? NO, we do allow domesticated pets in vehicles. 
Excessive pet hair, soiling or damage caused by animals may result in extra charges.
What is the smoking policy for your rental cars?All vehicles are non-smoking. 
Additional cleaning fees will apply if a vehicle is returned in a condition where it needs to be cleaned and deodorized due to smoking.
If you are in a rental vehicle that seems to have been smoked in, please contact our customer service team.

I have a complaint, who can I contact?

Günes Car Rental  prides itself on delivering excellent customer service. All customer feedback and concerns are taken seriously. If you are not 100% satisfied with any experience you have had with Günes Car Rental please let us know. 
Does Günes Car Rental rent Child Safety Seats?Günes Car Rental  takes child safety and protection very seriously. 
As the customer you are responsible for complying with all applicable seat belt and child restraint laws. 

What additional services are available?
Private Drivers are charged at (€50) per driver per day. If you require private drivers, they must be present at the time of hiring and are subject to the same restrictions as the main driver. Charges for private drivers are payable locally on arrival.
Child Seats: Child seats are available at all locations at a cost of (€ 5) per seat for the duration of the hire. If booking online, please specify the number of child seats required and enter the ages of the children in the additional notes field. Please note that for legal reasons, you are responsible for fitting all child seats yourself.

In order to see the cost of the child seat simply go to our homepage and begin the booking process. Once you have selected the location, dates of rental, and the size of vehicle you will be offered additional equipment. The cost of the child safety seat will show at that time. You may either confirm the reservation or select cancel.

I left an item in my rental vehicle who should I contact? 
If you believe that you have left something in your rental car please contact with our Office as soon as possible. We will be happy to assist you 

Are my personal details safe? 
Günes Car Rental  store your personal details securely on our server and warrant never to provide or disclose your personal details to any other parties (with the exception of for any possible legal and insurance reasons directly related to your car hire). Further we will never send unsolicited emails or spam. We only send emails as part of the booking process, for necessary communications regarding your car hire.

İs my email address safe? Yes it is, Günes Car Rental  will never send unsolicited emails or spam, we store your personal details securely on our server and warrant never to provide or disclose your email address to any other parties. We only send emails as part of the booking process.